Safety Stop Information

Safety Stop
Your desk "safety stopped" because it thought it detected a collision. This feature of your desk is designed to reduce the risk of damage to people, pets, or property that are in the path of motion of the desk. Unfortunately, the detection method sometimes detects a "collision" when there's nothing there. If your desk is clear of obstructions, manually tilt up or down for 1 second and release to send the desk to the preset it was traveling to.

Safety stops can be annoying if this happens frequently. The detection occurs in the motor power module that came with your desk, but fortunately, Tempo can communicate with this module and reduce the sensitivity of this detection.

How To Reduce Collision Detection Sensitivity
Warning, this could cause the desk to not detect some obstructions, so you should only do this if you can tolerate the resulting increased risk of damage. To reduce the collision detection sensitivity, do the following:

  1. Open the menus and browse to Setup->Sensitivity and set it to “Medium Sensitivity.”
  2. If you still have a lot of false “Safety Stops,” set it to “Least Sensitive”