Frequently Asked Questions[+all]
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Ergodriven
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How do I contact Ergodriven?
We'd love to hear from you! The best way to reach us (fastest, most detailed response) is via email at info@ergodriven.com. If you prefer the phone, call us at 408.785.0905
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Where can I learn more about Ergodriven?
Start with the Meet Ergodriven page. If that doesn't do it for you, check out our blog. Getting really excited? Then you should probably come work with us.
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How can I stay in the loop?
The Ergodriven Newsletter Family is the bee's knees. And since there's so much ergonomic awesomeness involved, those are some healthy, pain-free knees! Click here to join - you'll participate in our design decisions through polls, surveys, and beta testing opportunities, and you'll hear about our awesome new products before anyone else. Sometimes you might even get special deals or discounts.
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Topo
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What are the dimensions of Topo?
Topo is 29” wide (along your desk) x 26.25” back (away from your desk) x 2.7″ tall at highest, and weighs 8 lbs. For a more compact mat, check out Topo Mini.
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Should I get Topo or Topo Mini?
Great question! We've created a handy graphic to help you decide: Which Topo Mat is Right for Me?
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Does Topo have a weight limit?
Topo provides an almost perfect performance up to user weights of 240 lbs, and bigger shoes or feet mean better performance. For a user above 240 lbs, support/compression reaches the limit of our specifications when used with US men's size 10 shoe. Shoes size affects weight distribution, so for a heavier user, larger feet provide improved support. The mat may still provide an acceptable experience for a user weighing more than 240lbs, but with our current material compound, the performance will not achieve our exacting design specification.
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Does Topo have a height limit?
If you're over 6'5", Topo may feel a bit small to you. Up to that height, we're confident that Topo provides a fantastic experience. If you're 5'4" or shorter, we recommend Topo Mini.
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How can I buy Topo internationally?
In the US, Topo is available through our site, through Fully, and through Amazon.com. If you're in Canada, try Fully, InHabit Wellness, or Amazon.ca. In Australia, Obsidian Black mats are available through OPC Ergonomics. For any other country, we recommend Stackry. You may need the dimensions: Topo ships in a box 36”x28”x3”, and weighs 9 lbs in packaging.
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What is Topo made of?
Topo is 100% polyurethane foam, with no PVC or plasticizers (like phthalates), or added flame retardants.
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Does Topo slide as well on carpet as it does on hardwood?
Topo actually slides better on standard low-pile carpet than on hardwood. If you have really deep shag carpet (think 1970s), the edges of Topo may catch when sliding.
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How can I clean Topo?
Topo typically wipes clean with just water, though mild soap is fine to use if you're handling a sticky spill. Be sure to rinse thoroughly to eliminate any slippery residue, and ensure Topo is fully dry before resuming use.
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Where can I read Topo reviews?
With over 325 five-star reviews and counting, Amazon.com is the place to see how much our users LOVE Topo.
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What is Topo's return and warranty policy?
Topo's terms are outlined here.
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Topo Mini
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What are the dimensions of Topo Mini?
Topo Mini is 25.2” wide (along your desk) x 19.2” back (away from your desk) x 2.47″ tall at highest, and weighs 4 lbs. For a larger mat, check out Topo.
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Should I get Topo or Topo Mini?
Great question! We've created a handy graphic to help you decide: Which Topo Mat is Right for Me?
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Does Topo Mini have a weight limit?
Topo Mini provides an almost perfect performance up to user weights of 240 lbs, and bigger shoes or feet mean better performance. For a user above 240 lbs, support/compression reaches the limit of our specifications when used with US men's size 10 shoe. Shoes size affects weight distribution, so for a heavier user, larger feet provide improved support. The mat may still provide an acceptable experience for a user weighing more than 240lbs, but with our current material compound, the performance will not achieve our exacting design specification.
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Does Topo Mini have a height limit?
Topo Mini was tailored to the anatomy of users 5'4" and shorter, but if space is limited, it's a great option for just about everyone. If you're over 5'10", we do recommend going with the full-size Topo if it fits in your workspace, but even taller users will likely enjoy Topo Mini. See the graphic for more help picking your Topo.
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How can I buy Topo Mini internationally?
Topo Mini is available in the US from our site and in Canada from Fully. We're working to make Topo Mini available in other countries. If you're willing to move up to Topo instead, it is available in Canada through Fully, and in Australia through OPC Ergonomics. For any other country, or if your heart is set on Topo Mini, we recommend Stackry. You may need the dimensions: Topo Mini ships in a box 28”x20”x3”, and weighs 5 lbs in packaging.
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What is Topo Mini made of?
Topo Mini is made of the same great material as Topo: 100% polyurethane foam, with no PVC or plasticizers (like phthalates), or added flame retardants.
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Does Topo Mini slide as well on carpet as it does on hardwood?
Topo Mini actually slides better on standard low-pile carpet than on hardwood. If you have really deep shag carpet (think 1970s), the edges of Topo Mini may catch when sliding.
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How can I clean Topo Mini?
Topo Mini typically wipes clean with just water, though mild soap is fine to use if you're handling a sticky spill. Be sure to rinse thoroughly to eliminate any slippery residue, and ensure Topo Mini is fully dry before resuming use.
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Where can I read Topo Mini reviews?
Right now, there aren't any! (Because Topo Mini was just released). But Topo has hundreds on Amazon.com
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What is Topo Mini's return and warranty policy?
Topo Mini's terms are outlined here.
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Spark
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What are the dimensions of Spark?
All sizes have roughly the same footprint of 14" x 13", with upper level surface dimensions of 15” x 10” and keyboard tray surface dimensions of 26” x 9” (26" x 10.5" for the Large). Here are the the two height levels (keyboard level / laptop and monitor level) for all three sizes: | Sm: 6.3″ / 14″ | Med: 9.4″ / 17.3″ | Lrg: 12.6″ / 22.8″ |
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What base table height is assumed in the checkout size recommendations?
It turns out almost all office sitting desks are 29" from floor to surface, so that's what we assume.
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Can Spark support monitors and iMacs?
We recommend a max weight of 25lbs on the upper level of Spark, which is enough for almost all modern monitors and even most all-in-one computers (the 27" iMac is fine, for example).
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Can Spark support dual monitors?
The weight is no issue, but Spark is only wide enough to support one monitor or laptop at a time. Some people have been ordering an extra Spark to support their external monitor. We've had requests for a wider dual-monitor version. If you'd like that, please click here to send us an email letting us know!
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Do I need an external keyboard to use Spark?
We always recommend that standing desk laptop users have an external keyboard for proper ergonomics (see the best recommendations at Perfect Ergo). Otherwise, you'll either be typing like a T-Rex (with your hands up near your face), or craning your neck to see down to your screen. That said, Spark ships with parts to build an alternate "laptop-only" configuration that only has one level, so you can use Spark with only a laptop, though we only recommend that for hotel rooms and coffee shops (not your real office).
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How do I assemble Spark?
There should be an instructions sheet included with every Spark, but you might find the online instructions even more useful.
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Is Spark really as awesome as it seems?
It sure is! :)
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What is Spark's return policy?
Spark's terms are outlined here.
Is your question not answered here? Send us an email and we'll get right back to you!